Refund Policy

Cancellation Timeframe

Cancellations will only be considered if the request is made within 48 hours of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

Damaged or Defective Items

In case of receipt of damaged or defective items, please report directly to our customer service team. The request would be entertained once the seller / merchant listed on the Platform has checked and determined the same at its own end.

This must be reported on the date of receiving the product itself, and a clear video recording of the unwrapping of the product is mandatory. In case you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service on the date of receiving the product itself. The customer service team, after reviewing your complaint and unboxing video, will take an appropriate decision.

Manufacturer Warranty

In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue directly to the manufacturer for resolution.

Refund Processing Time

In case of any refunds approved by Charukala, it will take up to 7 working or business days for the refund to be processed and credited back to your original payment source.