Returns & Exchanges
Return Policy
Last Updated: July 2026
Thank you for shopping at Charukala. We strive to offer you the finest quality curated sarees. Please read our return and exchange guidelines below:
Same-Day Return & Exchange Window
We offer refund or exchange options strictly on the date of receiving the product itself. If that date has passed since your delivery, we unfortunately cannot offer you a return, exchange, or refund of any kind.
Eligibility Requirements
To become eligible for a return or an exchange, the following conditions must be met:
Unused & Pristine
The purchased item must be unused, unwashed, and in the exact same condition that you received it.
Original Packaging
The item must be returned in its original packaging along with all bills, tags, and product boxes.
Sale & Clearance Exclusion
If the item was purchased during a promotional sale, discount event, or a clearance sale, it is strictly non-returnable and non-refundable. Clearance items carry an explicit tag indicating this status.
Please note that we only replace items (based on an exchange request) if they are found to be defective or damaged.
Mandatory Unboxing Video: For claiming returns, exchanges, or refunds on damaged or defective items, you must provide a clear, continuous, and uncut unboxing video showing the package opening process from start to finish.
Exempted Products & Verification Process
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products will be clearly identified and indicated to you at the time of purchase. Specifically, any clearance sale products will automatically carry a tag stating that they are non-returnable and non-refundable.
For approved exchange or return requests, once your returned product or item is received and inspected by our warehouse team, we will send you an email notification confirming receipt of the package.
If the return or exchange is approved after a thorough quality check and inspection at our end, your refund will be processed and credited to your original payment source within 7 working or business days from the receipt of the product post-approval.